Last Updated: Jul 23, 2024
UKG Pro, formerly Ultipro, is a cloud-based HR software that can meet the diverse needs of businesses of all sizes. It stands out in the crowded HR technology space with its robust suite of capabilities, encompassing everything from payroll management and benefits administration to talent acquisition and employee engagement.
UKG Pro also has an intuitive interface. That coupled with its comprehensive offerings make it effective at streamlining HR processes. Keep reading to learn more about what this ultimate software solution can do.
Our Verdict on UKG Pro
UKG Pro is a human capital management (HCM) solution that offers a blend of versatility and efficiency to help any business. While it brings a wealth of capabilities, its pricing may pose challenges for some businesses.
Top 3 Pros
- Comprehensive HR suite
- User-friendly interface
- Strong integration capabilities
Top 3 Cons
- Premium pricing model
- Limited customization
- Moderate learning curve
What Is UKG Pro?
UKG Pro is a leading human resources management software that distinguishes itself with a comprehensive suite of tools to cater to the multifaceted needs of modern businesses. At its core, UKG Pro functions as a centralized platform for managing a wide array of HR tasks, including:
- Payroll processing
- Benefits administration
- Talent acquisition
- Performance management
- Employee engagement
- Time tracking
UKG Pro Pricing and Plans
The pricing for UKG Pro is based on a per-employee-per-month (PEPM) model. The PEPM cost depends on the company size and the modules needed, but the typical range is between $26 and $37 per employee per month. This positions UKG Pro as a premium-priced solution in the HR software market.
UKG Pro Free Trial
UKG Pro does not offer a free trial period. This means that potential clients would need to rely on product demonstrations and user reviews to gauge the software’s fit for their business needs.
UKG Pro Pros and Cons
In evaluating UKG Pro, it’s essential to weigh its advantages and disadvantages to determine its suitability for your business needs.
Pros of UKG Pro
Here are some of the reasons to consider UKR Pro:
- Comprehensive feature set: UKG Pro covers nearly every aspect of HR management, from recruitment and onboarding to payroll and benefits administration. This breadth of functionality makes it an ideal choice for businesses seeking an all-in-one solution to manage their human resources effectively and efficiently.
- User-friendly interface: The platform stands out for its intuitive interface, which simplifies the navigation and utilization of its comprehensive features. This ease of use ensures quick adoption for new users.
- Robust integration capabilities: UKG Pro excels in its ability to integrate with tens of other business systems, enhancing its utility and flexibility. This capability allows for seamless flow of information.
Cons of UKG Pro
Here are some of the limitations of UKG Pro:
- Premium pricing model: One of the primary drawbacks of UKG Pro is its premium price. This pricing structure might make it unattainable for smaller businesses or businesses with limited budgets.
- Limited customization options: While UKG Pro does a lot, one area where it’s limited is in customization. You can customize some workflows, documents, etc., but in fewer ways than other platforms allow, making it impractical for businesses that have highly specific operational needs to meet.
- Moderate learning curve: The comprehensive nature of UKG Pro, while a strength, can also be a pain point, particularly for users who are new to such extensive HR systems. Smaller businesses or businesses without dedicated HR departments might find the array of features overwhelming, leading to a steeper learning curve.
Key Features and Capabilities of UKG Pro
UKG Pro stands out as a comprehensive solution that covers every aspect of human resources management. The platform’s strength lies in its ability to offer a unified experience, reducing the need for multiple HR tools.
Managing Leave and Attendance
UKG Pro’s leave management system helps you draft attendance policies that both work for your business and comply with any regulatory requirements. Additionally, it offers insightful metrics about attendance trends, helping you to make data-driven decisions regarding leave approvals and policies.
Onboarding New Hires
The onboarding module in UKG Pro streamlines the process of integrating new employees into the organization. It provides customizable workflows and online document storage to enhance the new hire experience and reduce the administrative burden. Ensuring a smooth and engaging onboarding journey, UKG Pro lays a solid foundation for long-term employee retention and satisfaction.
Integrating Payroll
UKG Pro’s payroll feature pays employees, calculates tax deductions and integrates with other financial systems. These capabilities ensure accuracy and efficiency in employee compensation and reporting.
Filing Taxes
Tax filing goes hand in hand with payroll. UKG Pro automates payroll tax calculations, deductions and filings, reducing the chances of errors and ensuring compliance with the local, state and federal laws.
Reporting on Data
The analytics and reporting part of UKG Pro’s platform is a powerful tool for gaining insights into workforce dynamics and HR operations. Choose which key performance indicators (KPIs) to track, and make data-driven decisions to optimize employee performance and business operations.
Accessing on Mobile
The mobile app for UKG Pro enhances the accessibility and convenience of HR management for both employees and administrators. Clock in and out, approve time-off requests and more on the go.
Customizing Tasks
UKG Pro’s platform allows for a degree of personalization in terms of configuring workflows, forms and permissions. These customization options, although not extensive, enable businesses to somewhat tailor the software to fit their unique needs.
UKG Pro Customer Service and Support
UKG Pro helps users at every step of their journey, whether they are in the early stages of implementing the software or are a lifelong customer. The platform offers various support channels, including a community forum and a live chat.
UKG Pro Security and Compliance
UKG Pro places a strong emphasis on security and compliance, understanding the importance of protecting sensitive data in today’s digital landscape. The platform uses advanced security measures, including data encryption and regular audits, to safeguard against unauthorized access.
Best UKG Pro Alternatives and Comparisons
When considering UKG Pro, it’s valuable to explore how it stacks up against other prominent workforce management solutions. This comparison can provide insights into pricing, key features, customer support, ease of use and more, helping you to make an informed decision.
Below is a comparative table that highlights the key differences between UKG Pro and three of its competitors.
UKG Pro | Sage HR | BambooHR | Zenefits | |
---|---|---|---|---|
Pricing | Premium | Competitive | Mid-range | Competitive |
Key Capabilities | All-in-one HR solution, including payroll processing, employee self-service, benefits management, timekeeping and talent management | Basic HR solution, including time management, applicant tracking and onboarding | Basic HR solution, including time management, applicant tracking and onboarding | All-in-one HR solution, including payroll processing, employee self-service, benefits management, timekeeping and talent management |
Customer Support | Help center, chat | Help center, phone, chat | Help center, phone, chat | Help center, phone, chat |
Customization | Limited | High | Moderate | High |
Ease of Use | User-friendly with a slight learning curve | User-friendly | User-friendly | User-friendly with a slight learning curve |
UKG Pro vs. Sage HR
UKG Pro and Sage HR serve different market segments. Since UKG Pro has more offerings, it’s better for mid-to-large-sized businesses. On the other hand, small and medium businesses often favor Sage HR for its competitive prices and basic capabilities.
There are a few other notable differences. For instance, UKG Pro helps with payroll, while Sage HR does not. However, Sage HR has an easier-to-use interface and offers more ways to customize its product.
UKG Pro vs. BambooHR
BambooHR is similar to Sage HR; it focuses on basic HR needs for small- and medium-sized businesses. In comparison, UKG Pro offers a more comprehensive suite of HR tools, including advanced analytics and payroll, making it better for larger organizations with complex needs.
In terms of customer support, both providers have similar reputations in terms of the ability to reach a representative and the quality of the response. However, UKG Pro’s more extensive feature set may require more intensive support, especially for new users.
UKG Pro vs. Zenefits
Zenefits touches every aspect of HR management, but it focuses heavily on employee experience. UKG Pro also handles recruiting, onboarding, performance and engagement, but it also gets into the technical areas of running a business, such as tax compliance and data reporting.
Looking at pricing, Zenefits has a competitive, tiered structure, while UKG Pro comes at a hefty cost. This translates to Zenefits’ customers being small- and mid-sized businesses looking for affordability without compromising on core HR functions. On the flip side, UKG Pro customers are enterprise businesses with a long list of needs and a lot of capital to spend on software.
Provider | Our Rating | Superlative | Standout Feature | Starting Monthly Price | Explore Options |
---|---|---|---|---|---|
ADP Workforce NowGet Started | 4.4 | Best for Growing Companies | Employee self-service onboarding | Contact for quote | Get Started |
4.8 | Most Customizable User Permissions | Integrated IT management | Contact for quote | Get Started | |
4.7 | Most Comprehensive | Built-in applicant tracking system | Contact for quote | Get Started | |
4.8 | Best for Task Management | HR workspace templates | $9 per seat | Get Started | |
4.8 | Best Flexible Solution for Startups | Library of HR templates | $0 | Get Started | |
4.4 | Best Benefits Administration | Benefits marketplace | $8 per employee | Get Started | |
4.5 | Most Flexible Plans | Quick actions button | $6 per employee | Get StartedVia Expert Market | |
4.5 | Best AI Tools | AI-powered personalized training tool | Contact for quote | Get StartedVia Expert Market | |
4.9 | Best Payroll Solution | Payroll processing feature | Contact for quote | Get StartedVia Expert Market | |
3.8 | Best Integrated Solution for Enterprises | Customization features | Contact for quote | Get StartedVia Expert Market |
Provider | Our Rating | Superlative | Standout Feature | Starting Monthly Price | Explore Options |
---|---|---|---|---|---|
ADP Workforce NowGet Started | 4.4 | Best for Growing Companies | Employee self-service onboarding | Contact for quote | Get Started |
4.8 | Most Customizable User Permissions | Integrated IT management | Contact for quote | Get Started | |
4.7 | Most Comprehensive | Built-in applicant tracking system | Contact for quote | Get Started | |
4.8 | Best for Task Management | HR workspace templates | $9 per seat | Get Started | |
4.8 | Best Flexible Solution for Startups | Library of HR templates | $0 | Get Started | |
4.4 | Best Benefits Administration | Benefits marketplace | $8 per employee | Get Started | |
4.5 | Most Flexible Plans | Quick actions button | $6 per employee | Get StartedVia Expert Market | |
4.5 | Best AI Tools | AI-powered personalized training tool | Contact for quote | Get StartedVia Expert Market | |
4.9 | Best Payroll Solution | Payroll processing feature | Contact for quote | Get StartedVia Expert Market | |
3.8 | Best Integrated Solution for Enterprises | Customization features | Contact for quote | Get StartedVia Expert Market |
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Is UKG Pro Right for You?
Determining whether UKG Pro is right for your business depends on your size, needs and budget. As UKG is a feature-rich, premium-priced solution, it may be right for you if you’re a mid-to-large-sized company.
The Bottom Line
UKG Pro emerges as a robust human resources information system (HRIS). While its suite of capabilities sets it apart in the market, potential customers should carefully consider their specific business needs and budget constraints before choosing it.
Frequently Asked Questions
Yes, UKG Pro has a mobile app for Apple and Android that extends the functionality of its HR platform to phones. This app allows employees and managers to track pay stubs, timesheets, PTO requests and more on the go.
UKG Pro does not offer a free trial or a free plan. Prospective customers typically get product demonstrations with the sales team to gauge the product’s fit for their organization.
UKG Pro is best suited for medium and large businesses, as these are the customers that have complex HR needs and can afford premium prices.
Yes, UKG Pro places a high emphasis on data security. It uses advanced measures, such as transmission encryption and regular security audits, to protect sensitive data.
Methodology
Choosing human resources (HR) software for your organization is an important decision. To help you with it, we at the MarketWatch Guides team have researched and reviewed 50 leading HR software companies, including Paycor, ADP, Workday, Gusto, ZipRecruiter and Clockify. These providers help with some or all of the following HR disciplines:
- Payroll
- Time tracking and workforce management
- Recruiting and job posting
We conducted a survey in 2024 of 200 professionals who were currently using HR software or had used HR software within the past year. We analyzed the results of this survey to determine the following rating criteria:
- Features (25%)
- Value and Pricing (25%)
- User Experience (20%)
- Customer Support (15%)
- Reputation and Reviews (15%)
Visit the full HR methodology page for more details on our rating system.
If you have feedback or questions about this article, please email the MarketWatch Guides team at editors@marketwatchguides.com.