Find out What's the Issue?
You're trying to add an eSIM to your phone and see a message: "This code is no longer valid." This error usually means the eSIM was already added before, or there was a problem scanning the QR code, maybe due to a poor internet connection.
Why It's Important to Know About This:
It's helpful to understand this error so you can fix it quickly. If you know what's causing the problem, you can get your eSIM working without hassle. It's all about making things more manageable and less stressful for you.
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Understanding the Error
When you see "This code is no longer valid" while adding an eSIM, it usually means one of two things:
- The eSIM was Already Used: If an eSIM has been added to a device before, you can't add it again. It's like a used ticket you can't use again once scanned.
- Problem with Scanning the QR Code: Sometimes, if your internet connection could be better, the QR code for the eSIM needs to be scanned correctly. It's like trying to take a picture with your phone moving; the image is unclear.
So, this error is just your phone's way of telling you that it can't add the eSIM, either because it's already been used or the QR code wasn't scanned right.
Confirming eSIM Installation
Need help with your eSIM? Before troubleshooting, checking if your eSIM is installed already on your device is a good idea. If you're not sure how to check, here's an easy way to do so:
- Open Settings: Start by opening your phone's Settings app.
- Tap on General: In Settings, find and tap 'General.'
- Select About: In the General section, look for 'About' and tap on it.
- Look for ICCID: Scroll down in the About section until you find 'ICCID'. This number tells you if your eSIM is there.
- Check the Extra Digit: If there's an extra digit at the end of the ICCID, your eSIM is active.
- Check Cellular Plans: Return to Settings and tap 'Cellular' or 'Mobile Data'. If your eSIM is listed here, it's installed and ready.
That's it! Just a few steps to see if your eSIM is set up on your phone. If it's not there, or if you're still having trouble, Contact our Customer Support
Causes of the Error
Let's get straight to the point about why you might see the "This code is no longer valid" error when adding an eSIM:
- eSIM Previously Added and Removed: If you've already used this eSIM on your device and removed it, you can't add it again. It's a one-time use situation.
- Poor Connection During Installation: A stable internet connection is crucial when installing an eSIM. The installation process might fail if your connection is weak or keeps dropping.
- VPN Interference: An active VPN can sometimes disrupt the eSIM setup. It can confuse the installation process, leading to errors.
- Too Many eSIMs on the Device: Your device can only handle a certain number of eSIMs. If you've reached this limit, you won't be able to add another one.
In summary, these are the common reasons for the error. Knowing them can help you avoid or fix the issue more efficiently.
Steps to Successfully Install an eSIM
Need help adding your eSIM? Here's a quick guide to help you out:
- Turn Off VPN: If you're using a VPN, switch it off. VPNs can sometimes cause problems during eSIM installation.
- Stable Internet Connection: Ensure your internet connection is solid and stable. A poor connection can interrupt the eSIM setup.
- Remove Old eSIMs: If you have eSIMs you no longer use, delete them. This makes it easier to install the new one.
- Update Your Device: Check if there's a software update for your device and install it. Updates can fix issues that block eSIM installation.
- Try Another Way: If scanning the QR code for your eSIM doesn't work, try entering the details manually or use another method provided by your eSIM provider.
That's it! Follow these steps, and you should be able to add your eSIM without any errors. If you're still having trouble, it might be a good idea to contact customer support for help.
Seeking Assistance
If you've tried everything and still see the "This code is no longer valid" error, it's time to get extra help. Don't worry; needing a hand with tech issues like this is normal.
1. Get in Touch with Support
The support team is there to help you out. They know the ins and outs of eSIM issues and can guide you through the process. Here's how you can reach them:
- Email: Drop us an email with your issue. Be sure to include any error messages and steps you've already tried.
- Phone: Sometimes, talking directly to a support person is quicker. Give us a call if you prefer.
- Live Chat: This is a fast way to get help without waiting on hold.
2. What to Have Ready
When you contact support, have these details handy:
- Your device model and software version.
- The eSIM's details, like the carrier or plan.
- A summary of what you've tried so far.
3. Be Patient
Remember, tech issues can be tricky. The support team might need some time to figure out what's going on. Stay patient and cooperative; we'll do our best to get your eSIM working.
Conclusion
In sum, dealing with the "This code is no longer valid" error when adding an eSIM is usually about following simple steps. Ensure your eSIM has not been used before, your internet connection is good, and your phone's software is up to date.
If you do all this and still see the error, asking for help is okay. Reach out to customer support or a friend who knows about tech. Getting help can quickly solve your problem and save you time and stress. Remember, it's normal to need help with tech issues.
