What is a customer service travel agent?

He/She answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions . He/She answers queries on products and services, and provides up-to-date pricing and availability information.

What is the job description of a CSR in Concentrix?

Job Description This role involves answering inbound calls in relation to general enquires for credit/debit card . The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services.

How does a travel agent get paid?

Commissions. The most important way that a travel agent earns money is by receiving a commission on travel sold . This can include a commission from booking flights, accommodation, tours, car rentals, entertainment tickets, insurance, and so much more.

What skills do travel agents need?

Skills and knowledge customer service skills. excellent verbal communication skills. the ability to sell products and services. to be thorough and pay attention to detail. administration skills. active listening skills. persuading skills. a desire to help people. More items...

What is a job in CSR like?

The day-to-day job of corporate social responsibility managers includes overseeing the management of donations raised by the CSR department and supporting the organization in developing effective initiatives . They work with existing partners like NGOs to develop new charitable donation programs.

Does CSR involve employees?

“CSR is not just helping the community, but it's helping your internal community of your employees . If you can make them feel like they're doing good every day at the office in some capacity – whether it even is something as simple as mentoring somebody in the smallest way — it is engagement.

What does a CSR agent do?

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders . If you enjoy helping people, a job as a customer service representative could be a good fit.

What does a customer service agent do?

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders . If you enjoy helping people, a job as a customer service representative could be a good fit.

What exactly does a travel agent do?

Travel agents offer advice on destinations, plan trip itineraries, and make travel arrangements for clients . Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips.

What does a customer service agent do at the airport?

You will provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage . They will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.

What skills do you need to be a customer service agent at the airport?

Skills and knowledge customer service skills. to be thorough and pay attention to detail. the ability to work well with others. sensitivity and understanding. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. excellent verbal communication skills. More items...

Customer Service Representative (Travel Enthusiast) - On-Site | Farmington Hills, Michigan, United States of America

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Job Title:

Customer Service Representative (Travel Enthusiast) - On-Site

Job Description

The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

Title: Customer Service Representative

Location: This position is located at Concentrix in Farmington Hills, MI (On-Site at 34115 W 12 Mile Road, Farmington Hills, MI 48331).

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer needs and preferences.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Research travel rates, destinations, options, accommodations, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Read legal scripts verbatim while maintaining sales and quality standards.
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Customer Service Representative (Travel Enthusiast) - On-Site | Farmington Hills, Michigan, United States of America | Concentrix (2024)

FAQs

What is a customer service travel agent? ›

What skills do you need to be a customer service agent at the airport? ›